Yes, you can exchange your item for a different model, provided the following conditions are met:

1. The item must be returned within 30 days of the original purchase date.
2. The item must be in its original, unused condition and packaging.
3. You must have the original receipt or proof of purchase.

If you haven't received your refund within the expected time frame, please follow these steps:

1. Check the Status:

2. Contact Us:

Please provide the following information when you contact us:

• Your order number.
• The date of the return or refund request.
• Any email correspondence or receipts related to your return.

We will investigate the issue and work to resolve it as quickly as possible. Thank you for your patience.

At Cutting Edge Designs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you can return it under the following conditions:

Return Conditions:

1. Time Frame: Items must be returned within 30 days of the original purchase date.
2. Condition: Items must be in their original, unused condition and packaging.
3. Receipt: The original receipt or proof of purchase is required for all returns.

If you need to cancel your order, please follow these steps:

1. Timing:

   • Contact us as soon as possible. Orders can only be canceled before they have been shipped.

2. Contact Us:

   • Email our customer service team at support@ourwebsite.com or call us at +94 76 902 3982
   • Provide your order number and a reason for the cancellation.

3. Order Status:

   • If your order has not yet been shipped, we will process the cancellation and issue a full refund to your original method of payment.
   • If your order has already been shipped, it cannot be canceled. You will need to follow our return process once you receive the item.